Terms & Conditions
We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 4.00pm to 8.00pm (16:00 to 20:00) on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival. We ask that you please vacate your room by 10.00am (10:00) on the morning of departure.
Reservations
Please note the cancellation policy before committing to a reservation. In order for us to confirm a reservation, credit/debit card details are required to secure your booking. A deposit of £100 per room is required at the time of booking. Please ensure that the expiry date of your card covers the period of your stay.
The exception to this policy is for group bookings of 3 or more rooms. When making a group booking the total amount of the stay will be due 28 days prior to arrival. For group bookings please contact us directly to book.
Bookings made online may be subject to differing terms and conditions in force at the time of booking. This is to protect your security in carrying out the booking and providing credit card details over the internet.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away other guests. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation 28 days prior to arrival a full refund less a £20 administration fee will be given.
Between 27 days and 7 days prior to arrival a 50% refund will be given or a full refund if the room(s) can be resold.
If you cancel your reservation within 7 days of the scheduled date of arrival we will do our best to re-let the room(s) but you will be liable for the cost of any un-let nights.
Guests failing to arrive, without notification, will be responsible to a charge equivalent to the total reservation price.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Scourie Lodge for either accommodation, goods, services or meals that are pre booked (verbal or written) forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast with a similar standard of room(s). Should this establishment be more expensive than Scourie Lodge, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.
Dog Policy
Please make sure that any dogs are added to your booking at the time of booking. Dogs are charged at £10 per dog per night up to a maximum of £40 per room, maximum of two dogs per room. Dogs are only permitted in the Quinag, Arkle and Hope. Please keep dogs off the furniture in the lounge and bedrooms. Dog towels and blankets will be made available. The gardens are a wonderful place to walk dogs but we ask that you keep them on a lead and clear up any mess. Poo bags are available from reception. Please keep dogs under control and not left unattended in bedrooms. Please be respectful of other guests staying.
Car Parking
A car park is available for guests’ use at the back of the house. Cars parked here are at owners risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Data
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
Keys
You have access to the house and to your room 24 hours a day throughout your stay using a set of keys given to you when you register on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at £10.00 per set.
Liability
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
Lost Property
We are happy to return items that have been left following departure. However, there will be a minimum charge of £5.00 to cover postage and packaging.
Missing Items
We reserve the right to charge for missing items unless they are returned in a timely manner.
Payment
Payment is due on the morning of departure and we accept credit and debit cards, as cash.
Prices
We reserve the right to change our prices at any time. This does not affect bookings already made.
Smoking
Smoking is NOT permitted within any part of Scourie Lodge Building. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure. Cigarette bins are provided near the car park.
Termination Policy
Scourie Lodge reserves the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (Please note that non compliance of our non-smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
Wi-Fi Access
By using our Wi-Fi Service you automatically agree to the terms and conditions of use in force at the time.
We reserve the right to amend these terms and conditions at any time.
You acknowledge and agree that all intellectual property rights (including, but not limited to, copyrights (including rights in software, trademarks, database rights, patents and inventions) in and relating to the service are owned by us and our licensors or contractors. Nothing in this agreement operates to transfer any such intellectual property rights to you.
We reserve the right to assign or sub-contract any of our rights and obligations under this agreement without notice to you.
If any provision of this agreement is found to be unenforceable by a court of competent jurisdiction, the other provisions shall nevertheless remain in full force and effect.
This agreement is governed by the laws of Scotland and the parties hereto submit to the non-exclusive jurisdiction of the Scottish courts.